Refund Policy

Refund Policy (Sellers)

a) Non-Refundable Leads

All Leads purchased through the www.leadworld.in Platform are non-refundable once purchased by the Professional.

b) Verification Process

The Company takes reasonable steps to verify the Buyer's contact details before making a Lead available for purchase, including verification of the Buyer's phone number through an OTP (One-Time Password) verification process. Accordingly, Leads made available to Professionals are intended to contain verified Buyer contact information.

c) No Refund Circumstances

No refund, credit, replacement, or adjustment shall be provided if, after purchasing a Lead, the Buyer:

• does not respond to the Professional's calls, messages, emails, or other communication;
• does not proceed with the enquiry, purchase, consultation, or transaction;
• chooses not to engage with the Professional;
• selects another Professional or does not select any Professional;
• changes their requirements, preferences, or decision; or
• does not ultimately purchase or avail the products or services offered by the Professional.

d) No Guarantee of Outcome

The Professional acknowledges that the Company facilitates the connection between Buyers and Professionals and does not guarantee that any Lead will result in a response, appointment, sale, transaction, or revenue for the Professional.

e) Final Purchase

The Professional is responsible for reviewing the Lead information made available on the Platform before purchasing the Lead. Once a Lead has been purchased, the purchase shall be considered final and no refund shall be applicable, except where expressly determined by the Company or where a refund is required under Applicable Laws.

f) Exceptional Circumstances

In exceptional circumstances where the Company determines that a Lead was generated due to a technical error, system duplication, fraudulent activity, or other issue directly attributable to the Platform, the Company may, at its discretion, provide an appropriate replacement Lead or credit/adjustment against a future Lead purchase. Any such remedy shall be determined by the Company based on the circumstances of the case.

g) OTP Verification Scope

The Professional agrees that the verification of a Buyer's phone number through OTP confirms the validity of the contact information at the time of verification but does not constitute a guarantee of the Buyer's intent, availability, responsiveness, requirement, purchasing decision, or willingness to engage with any particular Professional.