
Brand identity, product interfaces, and design systems that hold together.
The three broad kinds of design work tend to get lumped together. Brand identity is the outside of the business: logo, colour, type, and the rules for using them together, usually delivered as a small manual or design system so the work stays consistent later. Product design — UI and UX — is the inside: screens, flows, and the logic that makes an app or website usable. Graphic design is the connective tissue in between: social posts, packaging, presentation decks, print. A project usually starts in one and drifts into another, so be clear about which you need.
A workable process looks like this: discovery, where the designer learns your audience, competitors, and constraints; two or three concepts, presented as directions rather than finished options; refinement on the one you choose; and finally handoff. That last step is the one clients most often skip and most often regret. You should receive editable source files, exports in the formats you will actually need, and a written record of the colour and type specifications — not just PNGs.
Judge the work on your own problem, not theirs. If you run a bakery, a portfolio of enterprise software means nothing to you. Look for someone who has solved something structurally similar to your problem, and ask to see the thinking, not just the output. If a designer cannot explain why a typeface or a spacing decision was made, you are getting decoration rather than design.
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